If you have any complaint about our service level, please inform us as soon as possible. After receiving your complaint, we will contact you immediately. All complaints will be handled by our board.

If together we can not reach a satisfactory solution, you can file your complaint with the independent Complaints Office Insurances: 

PoBox 93257, 2509 AN The Hague, Telephone 070-3338999, Telefax 070-3338900, E-mail:;

If desired you can turn to the civil court. All our services are subject to Dutch Law.

Complaints form

Complaints procedure