What to do if your premium payment is overdue?

• If you need to transfer your premium, use the bank details shown on your payment reminder.

• Not able to pay right away? Contact our debtor management team and we can look at your options together. 

Second reminder: collection costs

If payment is not received within 14 days, we will send a second reminder giving you a further 5 days to pay.

What happens if you still don't pay?

After two reminders, we refer the outstanding amount to a collection agency. Once they take over, additional collection costs will apply.

Need a payment plan?

If paying in full at once is not possible, you can request a payment arrangement through our debtor management team. To keep the arrangement in place, please ensure we are able to collect the premium directly from your account.

Your cover stops if you don't pay

If the premium is not paid by the due date, your insurance cover is suspended retroactively from that date. Any claims arising from the original due date onwards will not be reimbursed. Cover resumes the day after we receive the full outstanding amount.

Driving uninsured? You risk a significant fine

An uninsured vehicle can result in a fine of hundreds of euros. The RDW, the Dutch vehicle licensing authority, actively monitors compliance.

Avoid missed payments with direct debit

Setting up a direct debit is the simplest way to make sure you never miss a payment. Get in touch and we will arrange it for you at no charge.